Research

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APQC’s research team applies proven research methods to develop solutions, strategies, and tools to solve your real business problems. Working alone and in partnership with member organizations and industry experts, we discover and capture the key processes and enablers behind successful practices. We then disseminate that knowledge to other organizations to help you meet today’s challenges while helping you transform your organization for future success and competitive advantage. Explore the findings and results from our research in our vast Resource Library, and check out our upcoming and past research below.

 

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Sponsored Research Opportunities

APQC’s sponsored research program is a fee-based opportunity for professional services firms, associations, and technology providers to sponsor and participate in APQC research or data collection opportunities. Promote your brand, develop thought leadership, and access exclusive research through this program.

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Financial Management

Research Description

APQC and the Association for Financial Professionals (AFP) conducted a study analyzing survey and interview data to understand where FP&A stands in these efforts, the current tools, technologies, and techniques used by organizations for FP&A, and the associated skills required of today’s FP&A professionals.

Research Description

Recent APQC financial management challenges and priorities surveys have shown that implementing new tools and technologies are high-priority activities for finance, and that interest is particularly high for new digital tools, such as cloud computing, Robotic Process Automation (RPA), artificial intelligence/cognitive computing/machine learning, and blockchain.

Human Capital Management

Research Description

Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. Based on data from APQC’s Open Standards Benchmarking?, APQC briefed talent leaders on these new tools and technologies, their adoption and use within HR, and how best-practice organizations are leveraging them to transform the HR function.

Research Description

Competition for talent is fierce. Low unemployment and scarcity of hot skills have employers focused on crafting an engaging employee experience that will both attract and retain top talent. APQC conducted a survey to uncover how organizations are using listening, design thinking, leadership, and analytics to deliver such an experience.

Research Description

Talent acquisition is a balancing act for employers today. Organizations tell APQC that they seek to cut talent acquisition costs while improving the recruiting experience and the quality of new hires. This research project analyzed APQC’s Open Standards Benchmarking data to uncover recruiting approaches that are both efficient and effective.

Knowledge Management

Research Description

Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support content management and collaboration.

Research Description

To meet the knowledge needs of the organization, KM teams often partner with functions such as IT and organizational learning. This project explores ways to establish successful partnerships and tips to work with specific groups.

Research Description

This ongoing project explores common barriers to knowledge sharing and how you can address them in order to encourage participation and engagement in KM tools and approaches.

Research Description

APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability Assessment Tool, which measures and evaluates KM programs based on their strategy, people, process, and content and IT capabilities.

Research Description

Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and incorporate KM into their daily activities? This research answers that question based on data from 374 KM professionals and in-depth case studies with eight best-practice organizations.

Process and Performance Management

Research Description

In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020.

Research Description

This project explored the people that support process management work. APQC sought to understand the demographics, skillset, and education of today's process workers. Additionally, the research looked at reporting structures, responsibilities, and career advancement in the process field.

Research Description

This project included the development of end-to-end process maps, based on the Process Classification Framework?, combined with related KPIs and benchmarks for the most common end-to-end processes.

Supply Chain Management

Research Description

APQC and Supply Chain Management Review are conducting frequent short polls to collect information from supply chain professionals about the use and planned adoption of tools, technologies, software, and practices to report out in a fast and meaningful way.

Research Description

APQC assessed how organizations are developing procurement professionals for what is to come by examining the current state of investments in procurement talent and the future skills needed for success. This research showcases responses from more than 200 procurement professionals worldwide.