Performance Management

APQC’s performance management research and tools can help your organization develop a sustainable model for effective performance management. Our Resource Library includes best practices, case studies, and tools to address known challenges in establishing a performance-driven culture, from ensuring consistency and alignment between purpose and measures to employee engagement. APQC gives you the resources you need to begin improving your organization’s performance management practices today.

Use APQC’s Open Standards Benchmarking? to Measure Your Performance

With our comprehensive Open Standards Benchmarking assessments, you can find out exactly how your business processes stack up against the competition. Launched in 2004, Open Standards Benchmarking contains more than 2,000 standardized measures spanning people, process, and technology.

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Questions about APQC’s performance management expertise?

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See How Your Process Management Efforts Measure Up

Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization.

This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology.


What is Process and Performance Management?

Learn how APQC defines Process and Performance Management.


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Case Studies

Here are some recent case studies that describe how member organizations have applied APQC’s performance management resources to meet their business challenges: 


The applicability of APQC’s resources to our day-to-day work and the guidance provided by the resources help set the organization on a successful performance path.

Daniela Robu, Alberta Health Services


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Upcoming Research Projects

Business Process Management Assessment 
This project focuses on a gap assessment survey, based on APQC’s Seven Tenets of Process ManagementSM to look at your organization’s business process management maturity in key areas such as governance, strategy, improvement practices, and process models. 

End-to-End Process Maps and Measures
This project included the development of end-to-end process maps, based on the Process Classification Framework?, combined with related KPIs and benchmarks for the most common end-to-end processes

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Let Our Experts Guide Your Continuous Improvement Journey

Contact Our Advisory Services Director

APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email